Refund & Cancellation Policy
MEDREC HOSPITAL AND RESEARCH CENTRE PRIVATE LIMITED
This Refund & Cancellation Policy applies to online and offline payments made for appointments, consultations, diagnostic services, procedures, and other services offered by MedRec Hospital.
Cancellation Policy
Patients are requested to inform MedRec Hospital as early as possible if they need to cancel or reschedule an appointment. Appointment cancellation or rescheduling is subject to doctor availability, service type, and hospital operational requirements.
If a confirmed appointment or service is cancelled by MedRec Hospital due to doctor unavailability, emergency duty, operational reasons, or any other unavoidable circumstance, the patient may be offered rescheduling or refund processing where applicable.
Refund Eligibility
Refunds may be considered when:
- The paid service has not been availed.
- The hospital is unable to provide the paid service.
- A duplicate payment or excess payment has been made and verified.
- The refund request is approved after review by the hospital team.
Non-Refundable Cases
Refunds may not be available once a consultation, treatment, diagnostic service, procedure, or other paid service has been started, completed, or consumed, except where required by applicable law or approved by MedRec Hospital after review.
Refund Processing Time
Approved refunds will generally be processed within 4-5 business days from approval. Depending on the bank, card issuer, payment gateway, or payment method, the credited amount may take additional time to reflect in the customer's account.
How to Request a Refund or Cancellation
To request cancellation, rescheduling, or refund assistance, contact MedRec Hospital with patient name, mobile number, payment date, payment reference, service details, and reason for request.
Contact address: Patna Gaya Road, Near DM House, Kannaudi, Jehanabad, Bihar - 804417, India. Phone: +91 98018 79584. Email: rajeev@medrechospital.com.
.jpg)